Gaya APA
TJIPTONO,Fandy. (2005).
Prinsip-Prinsip Total Quality Service / Fandy Tjiptono (ED IV).
Yogyakarta:
Andi.
Gaya Chicago
TJIPTONO,Fandy.
Prinsip-Prinsip Total Quality Service / Fandy Tjiptono.
ED IV
Yogyakarta:
Andi,
2005.
Text.
Gaya MLA
TJIPTONO,Fandy.
Prinsip-Prinsip Total Quality Service / Fandy Tjiptono.
ED IV
Yogyakarta:
Andi,
2005.
Text.
Gaya Turabian
TJIPTONO,Fandy.
Prinsip-Prinsip Total Quality Service / Fandy Tjiptono.
ED IV
Yogyakarta:
Andi,
2005.
Print.